Some frequently asked questions, asked by you, and our customers.
We have included a comparison on how our service differs from BOXT and other boiler installation companies.
If you have any questions of your own, let us know and we will answer them and add them to our FAQs list for others to read.
Frequently Asked Questions
Who will install my new boiler
We ONLY use our own, fully trained engineers, working to OUR exacting standards.
ALL our engineers are Gas Safe registered, local, and work directly for us.
BOXT do not use their own engineers.
What happens if there is a problem after my boiler is installed?
If something goes wrong, simply call us, we are a 24 hours a day 365 days a year, so if your boiler stops working for some reason on Christmas day, call us. When we fit your boiler we take full ownership and expect to look after it.
If the boiler is under manufacturer warranty, you should still call us first, we will be with you that same day, if it is something best repaired under warranty, we will call the manufacturer and arrange a service call for you.
Ask you to call the manufacturer, so in the event that there is a problem on a Friday, Saturday or Sunday, the earliest you are likely to see an engineer is the Tuesday, potentially 5 days after your initial problem
Bank holidays and Christmas breaks can make this even longer.
Should I have my boiler repaired or replace it?
How much does a new boiler cost?
What is a combi boiler?
Are your engineers Gas Safe Registered?
What are thermostatic radiator valves?
Will all waste materials be removed from my home?
Do you carry out Landlord gas safety certificates?
What is your hourly call out rate?
Should I have an emergency can you be contacted 24 hours a day?
Do you offer cover plans?
What are the benefits of having a cover plan?
What do I do if my boiler breaks down?
What does my warranty cover?
Are smart controllers the future?
Do you plumb in washing machines?
Can you convert my gas/LPG cooker?
Why is a chemical clean required when installing a new boiler?
Can a leaking tap be repaired or will it need to be replaced?
What is a filter?
Does my boiler need to be serviced annually to validate my warranty?
Who is David Wells Heating & Plumbing?
An established heating and plumbing company based near Ilminster, Somerset. Areas covered include Somerset, East Devon and West Dorset. All aspects of heating and plumbing are provided for including gas, oil & LPG. We also install bathrooms including level access wetrooms, tailored level access bathrooms & showers for those with disabilities. Our engineers are all Vaillant, ATAG & Grant boilers accredited . We are, of course, Gas Safe ( Was CORGI) registered.